Comments on: Reasons Your E-Bike Isn’t Working and How to Fix It

By: Ride1UP

Ride1UP — Sun, 17 Sep 2023 19:46:06 +0000

Hello, I am sorry to hear you are having this problem, please use our contact page to start a support ticket and we will work with you to resolve these issues as quickly and painlessly as possible.
Based on your summary, there could be a number of causes, but we need to narrow down some of the information you provided first please.
Thank you

By: Ride1UP

Ride1UP — Sun, 17 Sep 2023 19:41:55 +0000

In reply to Steven Hendricks. Hello, I am sorry to hear you are having this problem, please use our contact page to start a support ticket and we will work with you to resolve this issue as quickly and painlessly as possible. Thank you

By: Markus McGuffie

Markus McGuffie — Tue, 12 Sep 2023 20:25:52 +0000

Hello, I recently purchased a 700 series from you and my pedal assist is already not working. I’ve had this bike for less than a year might not even be 6 months yet and when it arrived the battery knob was broken, the screws to replace it are all stripped and can not be used and now the pedal assist is not working. It will randomly start and then turn off and it’s extremely dangerous as I have no idea when it will kick in and I did not purchase this bike to have a 1700 dollar manual bike or to have to rely on the throttle. The battery is working I fully charged it this morning and as far as I am concerned all the wires are connected. I had to fully operational rides today and then when trying to leave work it just stopped and the throttle is working. What else could be the issue??? The email listed below is my current email and if you need the email I used to purchase the bike I can provide. I often experience the issue of when I turn on the bike it takes upwards of 5 minutes for pedal assist to activate this has been an issue since purchase and now it is 30% functional at best when pedal assist activated it feels like someone is stepping on and off my brakes and the sudden jolt of speed is not safe.

By: Steven Hendricks

Steven Hendricks — Tue, 12 Sep 2023 00:59:32 +0000

Having a recurring problem. It doesn’t clearly fit with the troubleshooting ideas here. Before today, I would have said that on multiple trips, after a few minutes of riding, if I come to a full stop, when I try to go again (PAS or throttle), there’s no battery function. This would be true at any battery %. Today, though, I was riding home and every time I fully stopped, nothing would work when I started up again. At first I would pull over and turn the power off and on, which is what had worked in the past, each time on the first try. Today, it took multiple tries. Eventually it seemed like what worked was pressing the power button off and then, before it had a chance to fully power down, turning it back on (so that it didn’t ask for my passcode)… this seemed to work a little more consistently. I checked all connections as best I could. They seemed fine. I’m riding a Lmtd with about 200 miles on it. Otherwise, the battery performance is fine and the bike rides normally. Suggestions? Could it be a software issue? Thanks for any suggestions. BTW, on my typical rides, I don’ have a lot of stops… so it might be that the problem is more significant… or it might be worsening. I will have to do some experimenting to see if it actually happens every time I stop!